Terms of service

Name: SPARKLN
Address: London, GB
Telephone: +447432268001

TERMS AND CONDITIONS

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read

these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you

are not sure about anything, just write to us on info@sparkln.com.

Application

These Terms and Conditions will apply to the purchase of the goods by you (theCustomer or you). We are Aurea

Creative Limited whose trading name is SPARKLN a company registered inEngland and Wales under number

11571714 whose registered office is at 63/66 Hatton Garden, 5th Floor, Suite 23,Greater London, EC1N 8LE with

email address info@sparkln.com; telephone number +447432268001; (the Supplier or us or we).

These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these

Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You

can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or

profession;

Contract means the legally-binding agreement between you and us for the supply of the Goods;

Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in

the Order;

Durable Medium means paper or email, or any other medium that allows information to be addressed personally to

the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is

long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

Goods means the goods advertised on the Website that we supply to you of the number and description as set out in

the Order;

Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set

out on the Website;

from you via the Website;

10. Website means our website www.sparkln.com on which the Goods are advertised.

Goods

11. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any

description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods

supplied.

12. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or

specification you provide is accurate.

13. All Goods which appear on the Website are subject to availability.

14. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We

will notify you of these changes.

Personal information

15. We retain and use all information strictly under the Privacy Policy.

16. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you

expressly agree to this.

Basis of Sale

17. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order

has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without

delay.

18. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting

the Order. It is your responsibility to check that you have used the ordering process correctly.

19. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order

(Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us

immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order

you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order

Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any

event not later than the delivery of any Goods supplied under the Contract.

20. Any quotation is valid for a maximum period of 7 days from its date, unless we expressly withdraw it at an earlier

time.

21. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been

entered into unless the variation is agreed by the Customer and the Supplier in writing.

22. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not

the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate

for you and which might, in some respects, be better for you, eg by giving you rights as a business.

Price and Payment

23. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the

Order or such other price as we may agree in writing.

24. Prices and charges include VAT at the rate applicable at the time of the Order.

25. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or

otherwise before delivery of the Goods.

Delivery

26. We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement,

without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.

27. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to

any other remedies) treat the Contract at an end if:

a. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant

circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on

time was essential; or

b. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances

and we have not delivered within that period.

28. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the

Contract.

29. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order

for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies)

without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have

been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

30. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the

value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without

also cancelling or rejecting the Order for the rest of them.

31. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and

Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties and/or

other taxes.

32. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason,

subject to the above provisions and provided you are not liable for extra charges.

33. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may

charge the reasonable costs of storing and redelivering them.

34. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if

reasonably practicable, examine the Goods before accepting them.

Risk and Title

35. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

36. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards

your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by

you, in which case you must return them or allow us to collect them.

Withdrawal, returns and cancellation

37. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and

without giving us a reason, and without incurring any liability, but items must be returned in the same condition as received.

38. This is a distance contract (as defined below) which has the cancellation rights(Cancellation Rights) set out below.

These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the

following circumstances:

- goods that are made to your specifications or are clearly personalised;

39. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:

- in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection

or hygiene reasons, including but not limited to earrings, cartilages, piercings of all kinds etc., personalized/bespoke items, sale items, damaged/ altered items, items that show any signs of wear.

Right to cancel

40. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.

41. The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the

carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods

over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.

42. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting

out your decision by filling out the Model Cancellation form provided below or by a letter sent by post or email). In

any event, you must be able to show clear evidence of when the cancellation was made.

43. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the

right to cancel before the cancellation period has expired.

Effects of cancellation in the cancellation period

44. Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you,

excluding the costs of delivery.

Deduction for Goods supplied

45. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of

unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics

and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This

is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

Timing of reimbursement

46. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:

a. 14 days after the day we receive back from you any Goods supplied

47. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue

delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.

48. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you

have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Returning Goods

50. For the purposes of these Cancellation Rights, these words have the following meanings:

a. distance contract means a contract concluded between a trader and a consumer under an organised distance sales

or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the

exclusive use of one or more means of distance communication up to and including the time at which the contract

is concluded;

b. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a

consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and

services as its object.

Conformity and Guarantee/Warranty

51. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not

meet the following obligation.

52. Upon delivery, the Goods will:

a. be of satisfactory quality;

b. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you

made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment)

and be fit for any purpose held out by us or set out in the Contract; and

53. It is not a failure to conform if the failure has its origin in your materials.

54. We will within a reasonable time, give you the benefit of the free guarantee given by the manufacturer

of the Goods if the item develops a fault. The manufacturer’s warranty is valid for 300 days counting from the day of delivery and any items that are sent back to us due to a faulty nature, will be inspected and evaluated and customers will be notified within 7 working days counting from the day we receive back the faulty goods. This guarantee will take

effect at the time the Goods are delivered, and will not reduce your legal rights.

Successors and our sub-contractors

55. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its

obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help

perform its duties.

49. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods

to 63/66 Hatton Garden, 5th Floor, Suite 23, Greater London, EC1N 8LE without delay and in any event not later

than 14 days from the day on which you received the product from us, after communicating to us your cancellation of

this Contract before sending back the product in question. The deadline is met if you send back the Goods before the

period of 14 days has expired counting from the time of delivery. You agree that you will have to bear the cost of

returning the Goods. A return label will be provided through the returns portal and the return postage fee will be deducted from the money refunded to the customer. This fee is indicated under the Returns tab.

c. conform to their description.
If the item upon receiving is damaged or faulty, we must be contacted with proof, within 2 days of delivery in order to take action.

Circumstances beyond the control of either party

56. In the event of any failure by a party because of something beyond its reasonable control:

a. the party will advise the other party as soon as reasonably practicable; and

b. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and

the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the

Customer's above rights relating to delivery and any right to cancel, below.

Privacy

57. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with

regard to your personal information.

58. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy

(www.sparkln.com/privacypolicy) and cookies policy (www.sparkln.com/cookiespolicy).

59. For the purposes of these Terms and Conditions:

a. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not

limited to the GDPR.

b. 'GDPR' means the UK General Data Protection Regulation.

c. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

60. We are a Data Controller of the Personal Data we Process in providing Goods to you.

61. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the

course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being

collected;

b. we will only Process Personal Data for the purposes identified;

c. we will respect your rights in relation to your Personal Data; and

d. we will implement technical and organisational measures to ensure your Personal Data is secure.

62. For any enquiries or complaints regarding data privacy, you can e-mail: info@aureacreative.co.uk.

Excluding liability

63. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury

caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for (i)

loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss

of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because

the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

Governing law, jurisdiction and complaints

64. The Contract (including any non-contractual matters) is governed by the law of England and Wales.

65. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in

Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

66. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should

67. We aim to follow these codes of conduct, copies of which you can obtain as follows:

Principles and Code of Practices available fromwww.responsiblejewellery.com

The World Diamond Council Code of Conductavailable from www.naj.co.uk

Attribution

68. These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb

/en).

Model cancellation Form

Aurea Creative Limited

63/66 Hatton Garden

5th Floor, Suite 23

Greater London

EC1N 8LE

Email address: info@sparkln.com

Telephone number:+447432268001

I/We[*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] [for the supply of the

following service [*], Ordered on [*]/received on [*]______________________(date received)

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper)

Date

[*] Delete as appropriate.