We understand that plans can change. If you need to cancel your appointment, the following cancellation and refund terms apply:

•⁠  ⁠7 days or more before your appointment: You will receive a full refund, less a £5 cancellation fee.
•⁠  ⁠Less than 7 days, but at least 72 hours before your appointment: You will receive a £60 refund. At this stage, we refund the £65 jewellery element of your booking, less the £5 cancellation fee.
•⁠  ⁠Within 72 hours of your appointment: Unfortunately, no refund can be provided for cancellations made within 72 hours of the scheduled appointment time.

Cancellation periods are calculated from the scheduled start time of your appointment.

Yes, absolutely. Please find the catalogue of our full selection here.

We carry a large variety of 9 carat solid gold earrings with us to every appointment. These include stone-set studs, plain balls, flowers, butterflies, pearls and many other designs. If you have a particular style in mind, please let us know in advance; otherwise, you will be able to choose from the lovely selection your piercer brings with them on the day.

On request, we can also pierce with 14 or 18 carat solid gold and diamond-set jewellery. These requests must be communicated at least 72 hours before your appointment to allow us to check availability and, where possible, ensure that your preferred piece is available.

While we always do our best to accommodate specific jewellery requests, all designs and jewellery choices are subject to stock availability and cannot be guaranteed. If your preferred design is unavailable, we will offer suitable alternatives from the selection available.

Please note that we do not routinely carry jewellery above 9 carat with us, so 14 or 18 carat and diamond-set options will not be available at the appointment unless requested in advance.

For any special jewellery request (9, 14 or 18 carat, including diamond-set pieces), please email us at info@sparkln.com or message us on WhatsApp on 07432 268001.

We do not set a minimum age for earlobe piercing. However, we recommend waiting until your baby has attended their first three routine vaccination appointments, usually at 8, 12 and 16 weeks.

We understand that ear piercing may have cultural or traditional significance for some families. We can also pierce babies under four months. For these appointments, we’ll discuss the additional considerations and potential risks with you. A parent or legal guardian must be present and complete our additional consent form before the piercing.

We are only able to pierce with our own jewellery as we pierce with the actual earring making the process less painful and hassle free and these special piercing earrings are coming in sterile cartilages that need to be placed onto our device. However, we carry a lovely selection with us to every appointment including flowers and colourful stone set pieces to ensure everybody can find one that suits them the best. 

We are piercing with none of the above. All our piercers are using an alternative system and here is why. Guns are outdated, pose risks and they are difficult to clean hence not exactly sterile. They work using a strong snapping force created by an actual gun-like machine when pulling the trigger. They can cause tissue damage and pose risks of infection. Needles are sterile but there are risks including safety as it is a bare needle out in the air, it is not safe in the vicinity of for example children who may make sudden movements. Also, after making the hole with a needle the piercing needs to be placed in and the back needs to be secured which can be a painful and difficult process when piercing the ears of children.

 Our piercing device works entirely by the force of the hand of the piercer, there is nothing else inside it but a spring that enables the professional piercer to use the special piercing jewellery just like a needle, push it through the ear and securing the back with the same movement, without having to touch it. It is basically just like a needle but with safety precautions and the comfort of placing and closing the jewellery with one push. The piercing jewellery is in a sterile cartilage and it is opened in front of our client. It is placed into the mechanism without the jewellery itself being touched ensuring a sterile procedure. It is a widely used mechanism, with many professionals now choosing this method as there are no downsides to it.

It is natural to be worried about having a piercing done, especially when it comes to our children. Most of our piercers are parents, therefore they can relate to both sides and are able to provide adequate support.

 The piercing itself causes very mild pain, it rather feels like a pinch. When it comes to children, the fear and scare factor usually is the more overwhelming one, but they tend to recover from the scare of having been pierced quite fast. The piercing process can be completed in more than one ways:  the piercer can complete one ear after the other straight away (recommended when piercing the ears of babies) or some time can be given between the two ears for the child to be consoled if necessary (recommended when piercing the ears of small children). The piercer will make this decision together with the parents after discussing the unique situation of the child being pierced. There is no rush, if necessary our piercer will take a step back and give some space to the child and the parents to be able to calm down and to continue with the process. Our aim is for the child and the parents to have the best possible experience, therefore we treat every appointment unique and we adapt to every single situation.

 You may use numbing cream on yourself or your child at your own risk. They are very popular within our younger clientele and used by lots of parents of smaller children. We can not take responsibility for any side effects, we advise you to follow the guide lines of the manufacturer of the cream and we also recommend to do a patch test on a small area (such as wrists) at least 72 hours before the piercing appointment in order to close out any allergies as a case of an allergic reaction on the piercing site would result in the appointment having to be cancelled.

During the healing period (3 weeks for earlobes,8 weeks for ear cartilage), it’s best to avoid swimming and you should only do so at your own risk. After all, each new ear piercing is a small wound, which should be kept as clean as possible. Public swimming pools are often contaminated with germs, especially bacteria, and pools that use chlorine may cause problems, since chlorine and its byproducts can dry out and irritate your skin. Even lakes or oceans may be contaminated with germs, therefore, if you decide to go swimming  and the piercing site gets in contact with pool or natural water, we recommend that you apply the aftercare product their swim. You may also use a waterproof bandage, which you should remove after swimming.

Yes you can shower or take a bath after the piercing but the following pre cautions should be considered : we advise against soaking the ear or putting the ears under the bath water during the healing process (3 weeks for lobes and 8 weeks for cartilages), we recommend that our clients wash their hair with extensive level of care. Hairspray, shampoo, soap, and other preparations should be kept away from new ear piercings as much as reasonably possible. After showering or bathing, the ear should be rinsed with clear water, and then the aftercare product should be applied.